QQ9's Privacy Policy — Your Data Is Our Responsibility

QQ9 (qq9.io) is an international online gaming and Sports Betting platform. We believe your personal data belongs to you — and protecting it is our responsibility.

This Privacy Policy applies to the QQ9 website, mobile app, and all other digital services. By using the QQ9 platform, you are considered to have accepted this Privacy Policy.

• This policy is written in Bengali so that users in Bangladesh can easily understand it.
• For any questions, contact us at support@qq9.io.
• This policy has been developed in accordance with international data protection standards.

QQ9 collects different types of information at different stages. Below is a detailed breakdown of what is collected and when.

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations.

QQ9 uses collected data only for specific, defined purposes. No data is ever used unnecessarily or in any way that could harm users.

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues quickly and accurately.
• Responsible Gaming: To monitor signs of gaming addiction and offer support where needed.
• Promotional Communications: To send you offers and bonus information (you can opt out at any time).
• Legal Obligations: To comply with licensing authorities and AML regulations.
• Service Improvement: To analyze user behavior and continuously improve the platform.

QQ9 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing and site experience.

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Performance Cookies: Analyzes how quickly the site loads.
• Functionality Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To understand which pages receive the most traffic.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect certain features of the site.

QQ9 never sells your data to third parties for commercial purposes. However, there are limited circumstances where sharing information may be necessary.

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete a transaction.
• KYC Partner: With licensed providers for identity verification.
• Game Providers: Only the minimum data necessary to operate the games.
• Law Enforcement: By court order or through a valid legal process.
• Licensing Authority: To comply with gaming license requirements.

QQ9 uses industry-leading technology to protect your personal data. Our security systems are reviewed and upgraded on a regular basis.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Data Encryption: Stored sensitive data is kept in encrypted form.
• Firewall: Multi-layered firewalls to block unauthorized access.
• Regular Audits: Regular audits by third-party security experts.
• Restricted Access: Only authorized personnel can access the information they need.
• Two-Factor Authentication (2FA): Enable this for an extra layer of security on your account.

QQ9 retains your data only for as long as necessary. Data that is no longer needed is deleted after a set period.

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure.
• Financial Transaction Records: 5–7 years as required by legal obligations.
• KYC Documents: In accordance with regulatory authority guidelines.
• Customer Support Records: 2 years from the date of last contact.
• Marketing Data: Deleted immediately upon opting out.

As a QQ9 user, you have several important rights over your personal data. To exercise any of these rights, contact us at support@qq9.io.

• Right to Know: You have the right to request what personal data QQ9 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can opt out of your data being used for certain purposes.
• Right to Portability: You may request your data in a specific portable format.
• Right to Object: You can object to receiving marketing communications.

QQ9's services are intended strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

If a minor has accidentally created an account and this comes to our attention, the account will be closed immediately and all collected data will be deleted.

If you believe a minor is using QQ9, please notify us at support@qq9.io.

QQ9 may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered email or SMS.

• The "Last Updated" date at the top of this page will always reflect the most recent version.
• For significant changes, at least 7 days' notice will be given in advance.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact us for any questions, requests, or complaints regarding this Privacy Policy.

• Email: support@qq9.io
• Live Chat: Available 24/7 on the QQ9 website or app.
• Help Center: On the Help Center page A detailed guide is available.