QQ9's Terms & Conditions — fully in Bengali

QQ9 is an international online gaming and Sports Betting platform serving users in Bangladesh and other countries. These terms and conditions constitute a legally binding agreement between QQ9 and its users.

These terms apply to all services provided through QQ9's website, mobile app, and any other platform. Using QQ9 constitutes acceptance of all terms and conditions.

• This service is available only to 18 years of age or older for individuals.
• The service is not available in countries where online gaming is prohibited by law.
• QQ9 reserves the right to update the terms of service at any time without prior notice.
• Continued use of the platform after any changes to the terms will be considered acceptance of the updated terms.

Accurate and truthful information is required to register an account on QQ9. Accounts created with false information may be suspended at any time and any balance may be forfeited.

Each individual may hold only one account. Multiple accounts will be permanently closed and all associated bonuses will be forfeited.

• You must provide your correct name, date of birth, and mobile number at the time of registration.
• A copy of your national ID or passport may be required for KYC verification.
• Keep your account password strong and never share it with anyone.
• If you suspect unauthorized access to your account, contact QQ9 Support immediately.
• Multiple accounts cannot be created using the same mobile number or email address.

QQ9 regularly offers a variety of bonuses and promotions. Each bonus comes with its own wagering (betting turnover) requirement — bonuses cannot be withdrawn until this requirement is fulfilled.

To claim the welcome bonus, wagering must be completed within a specified period after your first deposit. Full terms are listed on each promotion's page.

• The wagering requirement for bonuses is generally 20x to 30x।
• A maximum bet limit applies while a bonus is active — exceeding the limit per spin or bet may result in the bonus being voided.
• Not all games contribute equally to bonus wagering — slots typically count 100%, while Live Casino games contribute 10%–20%.
• Multiple bonuses cannot be combined at the same time unless explicitly stated in the promotion.
• If unusual betting patterns aimed at bonus exploitation are detected, the bonus and any associated winnings may be voided.

Deposits on QQ9 can be made via Mobile Pay, Nagad, Rocket, or bank transfer. QQ9 does not charge any processing fees for deposits, though your mobile banking operator's own charges may apply.

KYC verification must be completed before withdrawals can be processed. Withdrawals can only be made to the same payment method used for the deposit.

• Minimum Deposit: ৳100 (Mobile Banking).
• Minimum Withdrawal: ৳500।
• Withdrawal processing time: typically 5 to 30 minutes.
• A withdrawal request cannot be cancelled once processing has begun.
• For any suspicious transactions, QQ9 may request additional documentation.
• QQ9 is obligated to cooperate with relevant authorities to prevent money laundering.

All games on QQ9 use certified RNG (Random Number Generator) technology, ensuring that every game result is completely random and unbiased.

For Sports Betting, odds are set before the event begins. Odds may change during live betting while the event is in progress.

• If a game is interrupted due to a technical error, QQ9 reserves the right to void the bet for that round.
• If a sports event is cancelled or postponed, the stake for that bet will be refunded.
• Any dispute regarding a game result must be reported to support within 72 hours.
• QQ9 reserves the right to recover any funds credited to an account as a result of a system error.

QQ9 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in permanent account termination.

• Bonus Abuse: Claiming bonuses using multiple accounts or false information.
• Money Laundering: Using the QQ9 platform for the purpose of illegal money laundering.
• Corrupt Gaming: Attempting to manipulate game outcomes using software or any other method.
• Chargeback Fraud: Filing a false chargeback with the payment provider after making a deposit in order to reclaim funds.
• Account Sharing: Allowing someone else to use your account.
• Hacking: Attempting unauthorized access to QQ9's systems.

QQ9 reserves the right to suspend or permanently close an account for the reasons listed below. Users are generally notified before an account is closed; however, in cases of serious violations, action may be taken without prior notice.

• Violation of Terms and Conditions.
• Providing false or incomplete information during KYC verification.
• Accounts that have been inactive for an extended period (generally more than 12 months).
• Court order or request from a government authority.
• Account closed at the user's own request.

Users may close their account at any time. Any remaining balance (excluding bonuses) will be refunded.

QQ9 is not liable for financial losses incurred through gaming. Winning and losing are both part of online gaming, and QQ9 makes no guarantee of winnings.

• QQ9 may offer limited compensation for game losses caused by internet disconnection or technical issues.
• QQ9 is not responsible for errors caused by third-party payment gateways.
• QQ9 is not liable for any account losses resulting from a user's own negligence, such as sharing their password.

QQ9 treats the protection of users' personal data as its highest priority. Our full Privacy Policy is available on our on the Privacy Policy page available.

• QQ9 never sells personal information to third parties.
• We may be required to share information with government authorities to comply with legal obligations.
• All data is secured through SSL encryption.

QQ9 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via registered email or SMS.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated Terms. If you do not wish to accept the new Terms, you may request to close your account.

If you have any questions or concerns regarding the Terms and Conditions, please contact our customer support.

• Email: support@qq9.io
• Live Chat: Available 24/7 on the QQ9 website or app.
• Help Center: Help Center Page View.

Any disputes should first be raised with QQ9 Support for resolution. If the issue remains unresolved, you may escalate it to QQ9's licensing authority.